European Voices

Data Protection Information

from „Die Presse“ Verlags-Gesellschaft m. b. H. & Co KG

(Status 31/05/2024)

With this data protection information we inform you about the processing of your personal data when you visit our website europeanvoices.eu.

In our cookie policy you will also find additional information on data processing by cookies on the „European Voices“ website.

1) Contact details of the controller and the data protection officer

The controller under data protection law for all processing activities described in this data protection information is „Die Presse“ Verlags-Gesellschaft m.b.H & Co KG, Hainburger Straße 33, 1030 Vienna („Die Presse“ or „we“/“us“).

If you have any questions about data protection at „Die Presse“, please contact Stefanie Schropper, Data Protection Coordinator, e-mail: dpc@europeanvoices.eu

Our data protection officer is:

DORDA Rechtsanwälte GmbH
Universitätsring 10, 1010 Vienna
Mag. Felix Zopf
Tel.: +43-1-5334795-23
felix.zopf@dorda.at

Deputy:
Dr Axel Anderl, LLM
Tel.: +43-1-5334795-23
axel.anderl@dorda.at

2) Data processing on the basis of contract fulfilment (Art 6 para 1 lit b GDPR)

Firstly, we use your personal data to fulfil the existing contract with you and to be able to provide you with the respective „Die Presse“ product that you wish to use. Depending on which „Die Presse“ product you use, these are different processing activities. These are described below for the various roles you can have with us as a customer:

A) Visitors to the website
When you use the „European Voices“ website, we use cookies and similar technologies (collectively „cookies“) that are technically necessary within the meaning of Section 165 (3) TKG 2021 in order to provide you with the full scope of our online services. You can find a detailed list of these cookies in our cookie policy under „Strictly necessary cookies“.

In addition, other cookies are only set when you use our online services on the basis of your prior active consent (see section 4). In addition, data collected using cookies may be (further) processed in certain cases on the basis of a legitimate interest. This concerns, for example, the storage of the IP address and some other device and application data for reasons of IT security (see section 3).

B) Contacting customers
If you send us an enquiry, e.g. by telephone or e-mail, we will process the personal data you provide (usually name, e-mail and your message) as part of the processing of your message for the fulfilment of a contract or for the implementation of pre-contractual measures and reply to you accordingly.

C) Newsletter subscriber
Newsletters are generally sent on the basis of your consent, see therefore Chapter 4) B).

3) Data processing on the basis of legitimate interests (Article 6(1)(f) GDPR)

In addition to the use of your personal data, which is necessary to fulfil the contract with you and to provide you with our offer, we also use your data for the purposes described below, which arise from our legitimate interests:

A) Customer loyalty and customer acquisition
In the processing activities listed under this point, we pursue our legitimate interest in carrying out direct advertising. In pursuit of this interest, we would like to maintain and improve customer satisfaction, attract or win back customers or interested parties for the various offers of the „Die Presse“ world and achieve long-term customer relationships (hereinafter „marketing activities“). By „customers“ we mean persons who have a valid contractual relationship with us (in relation to one of the products listed above) or who have had a contractual relationship with us within the last five years. By „prospective customers“ we mean persons who do not have a contractual relationship with us or who have not had a contractual relationship with us in the last five years, but whom we would like to acquire as customers.

You can object to direct marketing based on legitimate interests at any time without giving reasons. In this case, your data will no longer be used for these purposes.

What exactly do we mean by marketing activities?

  • In order to achieve customer satisfaction, win customers and retain customers, we carry out the marketing activities listed below:We inform our customers and interested parties about or submit (partly individualised) offers from our service portfolio to our customers and interested parties: This primarily concerns trial, advantage or follow-up offers for a print or e-paper subscription to the daily newspaper „Die Presse“ or for a subscription to consume premium content from the online offering (app, website) or offers from the „Die Presse“ shop.
  • We invite you to take part in competitions or events.
  • We send offers for products from our service portfolio (in particular for our publishing products or „Die Presse“ shop) or invitations to take part in competitions or events to registered and logged-in online users.
  • We individualise ordered newsletters according to interests (e.g. recommendation of certain articles).
  • Due to existing co-operations with other publishers, we also offer publishing products from other companies for testing, although the order is placed directly with the co-operation partner. These are isolated promotions.

In all these cases, it goes without saying that we will only send data via electronic media or contact you by telephone after you have given your active, voluntary consent (see below).

Individual approach to customers, analyses

We want to address our customers and interested parties in a needs-based, interest-related, targeted and therefore individualised manner. To do this, we want to understand and know our customers as well as possible.

We therefore use our customers‘ usage behaviour in relation to our products as well as socio-demographic data (e.g. age, place of residence) to infer certain interests, characteristics, purchase and cancellation probabilities or needs, which we store and take into account in the marketing activities listed above. For example, repeated participation in a prize draw for theatre tickets indicates an interest in „theatre“. Based on these analyses, we also make special offers for certain customers or customer groups. Under no circumstances, however, does this result in (individual) discrimination against other users, customers or the prices or service content published by us.

Insofar as such analyses are used for marketing activities, they fall under the term „profiling“. You can also object to profiling at any time without giving reasons.

Furthermore, for individual marketing activities, we also use information that is not derived from the behaviour of the advertised customer, but from the behaviour of other customers or customer groups with a similar customer profile and therefore a certain probability of similar interests, characteristics, purchase and cancellation probabilities or needs.

Contact by telephone or electronic communication

Personal contact in pursuit of the aforementioned purposes and performance of the activities described via telephone or electronic mail (email (newsletter), SMS, fax, push messages) will generally only be made if you have given us your consent, which can be revoked at any time, in accordance with Section 174 (1) or (3) TKG 2021 or have actively ordered a specific newsletter. Otherwise, contact will be made by post or (indirectly) via needs-based and targeted online advertising. (We would like to point out that for private individuals, a fully paid, uncancelled and unlimited subscription entitles them to receive services from our „Die Presse“ club and therefore information about this is part of our range of services (see section 2) C) above). Therefore, information on current benefits from the „Die Presse“ Club, as part of our service in connection with such a subscription, will be sent by e-mail - in the absence of an advertising character - even without your consent to advertising contact by means of electronic communication. Of course, you have the option of unsubscribing from the club newsletter each time it is sent and thus explicitly cancelling the further receipt of these services).

B) Other processing activities on the basis of legitimate interests
We process the IP address for IT security reasons in order to be able to ward off targeted attacks in the form of server overload, other damage (e.g. spam, hacker attacks) and for fraud detection purposes. In the case of voting and competitions, your data is also used to prevent and avoid manipulation of votes or falsification of results through unlimited or anonymous voting/participation, as well as to document the service provided and proper implementation.

4) Data processing on the basis of your consent (Art 6 para 1 lit a GDPR)

A) Consent to cookies
Apart from „Strictly necessary cookies“ (see section 2) A), cookies are only set on the basis of your prior active consent through corresponding interaction with the cookie banner on our website or in the „Die Presse“ app.

In certain cases, data collected using cookies can also be (further) processed on the basis of a legitimate interest. However, this presupposes that you have previously consented to the setting of cookies for the purpose of „storing and/or retrieving information on a device“ in the cookie banner. This means that without your consent to store information on your device and/or to retrieve information already stored on your device, no data collected using cookies will be processed on the basis of a legitimate interest. You can find more information on this in our cookie policy.

In the cookie banner, you also have the option of using the „Manage settings“ button to select whether or not you wish to allow cookies for each of the purposes listed there or for each of the providers listed there (i.e. us and technical service providers). Therefore, the providers that set cookies when you use our online services are listed individually in the cookie banner. If additional providers are added, they will be included in the cookie banner and your consent will be requested by displaying the cookie banner again. Again, the integration of such new cookies only takes place after your active consent.

You can revoke your voluntary consent to cookies at any time without giving reasons with effect for the future. Since we cannot trace the information collected on the basis of cookies back to a specific visitor, we ask you to revoke any consent you have given via the „Cookie settings“ link, which can be found in the footer of the „Die Presse“ website, or via the „Privacy settings“ button in the settings of the „Die Presse“ app (accessible under „More“), or to change your selection regarding the cookies set separately for each purpose or provider in the same way. After your revocation, no further cookies will be set on your next visit and therefore — as you will then no longer be recognised as a returning user — the cookie banner for the possibility of consent will be displayed again.

For technical reasons, we are also unable to delete cookies from your device. Cookies can be deleted via the links provided in our cookie policy. The relevant links for deleting cookies will also be provided by email on request.

A more detailed description of the different groups of cookies, the purposes for which they are used, data processing and service providers can be found in our cookie policy.

B) Newsletter
If you have given us your consent to receive newsletters, your personal data will be processed for the purpose of sending the newsletter you have subscribed to. You can revoke your consent to receive newsletters or the specific newsletter you have subscribed to at any time. You can do this, for example, via the link provided in every newsletter or by sending an email to dataprotection@europeanvoices.eu or, if necessary.

5) Categories of personal data, recipients of data

A) Categories of personal data
We process the following categories of personal data:

Personal information and contact details:

  • Name data (first name, surname)
  • E-Mail Address
  • Industry
  • Country

Web tracking data:
IP address (anonymised or pseudonymised), browser used, hardware/software type, internet service provider, page views, visits, page impressions, length of visit, time stamp (date and time), geo-coordinates, device identifier, some demographic data (age, gender) grouped and not traceable to individuals or user identifiers, search history, content path, interests, identifiers generated from analysis tools.

The assignment of this information to a mere visitor is prevented by anonymising IP addresses and creating pseudonymised identifiers. The information collected via cookies is not added to the data records in which registered persons are recorded unless you have given us your consent, which can be revoked at any time, to merge the web tracking data with the offline data.

B) Disclosure of data to third parties („recipients“)
We sometimes use service providers („processors“) to fulfil our contractual obligations and to provide you with our services, as well as for other data processing. These are often our sister companies, i.e. companies that are also majority-owned by Styria Media Group AG. To the extent necessary, we transfer personal data to the following categories of processors:

  • IT service provider, provider of data hosting or data processing
  • Service provider in the field of newspaper production, newspaper printing and newspaper delivery
  • Logistics, transport and forwarding companies
  •  Call centre, marketer
  • Providers of tools and software solutions that also support us in the provision of our services and act on our behalf (e.g. providers of customer and user management systems, providers of marketing tools, communication service providers, messenger service providers, etc.).
  • Provider of web analysis tools
  • Payment service provider for payment processing in the subscription shop and in the „Die Presse“ shop
  • Providers of tools for protection against abusive, automated access to websites („captchas“)

All our processors process your data only on our behalf, on the basis of our instructions and to provide the above-mentioned services.

We also transfer your personal data to the extent necessary to the following categories of recipients:

  • any third parties involved in the fulfilment of our obligations to you (such as parcel service providers for the delivery of your „Die Presse“ shop orders, payment service providers for payment processing in the subscription shop and in the „Die Presse“ shop, banks for payment processing, factoring companies, providers of messenger services)
  • competition organisers and partners if you take part in a competition
  • other external third parties to the extent necessary on the basis of our legitimate interests (e.g. auditors, debt collection agencies, credit agencies)
  • authorities and other public bodies to the extent required by law (e.g. tax authorities, etc.)

6) Third country transfer

By using Google Analytics and analysis and marketing tools from other providers (see also the information in the cookie banner and in our cookie policy), data may be transferred to recipients in countries outside the EU („third countries“) in the course of data processing. This affects the web tracking data listed in section 4), which is generated through the use of cookies (the legal basis for this processing is your consent to the use of the cookies or analysis tools described. Data is transmitted in anonymised or pseudonymised form. If there is no adequacy decision by the EU Commission for the third country concerned in accordance with Art. 45 GDPR, the transfer takes place in individual cases subject to suitable guarantees in accordance with Art. 46 GDPR or, if necessary, by consent for specific purposes.

Beyond this, no data is transmitted to third countries.

7) Storage period

The IP address, which is stored for IT security reasons, is deleted after 14 days.

If you use our feedback options and provide us with your e-mail address, we will store it for the duration of the processing of your request and beyond, if and as long as this is necessary for the management of feedback campaigns, but for a maximum of 6 months. After this period has expired, we may still store the content of user feedback, but only in anonymised form (without personal reference).

A cookie can only be read by the domain delivering the cookie for a limited period of time. Readability ends within six to 24 months from the time when the activity that led to the cookie is no longer carried out (this is usually a visit to a website). The specific lifespan varies depending on the cookie or tool used. You can revoke your consent to cookies at any time with effect for the future via the „Cookie settings“ link, which can be found in the footer of the „Die Presse“ website, or via the „Privacy settings“ button in the settings of the „Die Presse“ app (accessible via the „More“ item). By cancelling your consent, the scripts that are processed when you visit our website and that „produce“ cookies will no longer be executed, thus preventing cookies from being set. However, it is not technically possible for us to delete cookies on your device. We therefore ask you to delete cookies yourself using the links provided in our cookie policy.

8) Rights of data subjects (information, rectification, erasure, restriction, objection/revocation, data portability, complaint)

As the data subject of a data processing operation, you have the following rights:

You have the right to information about the personal data we process about you. In addition, you have the right to have incorrect data rectified and your data deleted („right to be forgotten“). You can also revoke your consent to the processing of personal data with effect for the future if processing is based on your consent. You also have the right to restrict the processing of your data and the right to receive the data you have provided in a structured, commonly used and machine-readable format („data portability“). You can object to data processing of personal data based on legitimate interest. If you object to profiling and/or direct marketing, the data subject‘s personal data will no longer be processed for these purposes. You also have the option of lodging a complaint with the data protection officer or a data protection supervisory authority. The data protection supervisory authority responsible for us is: Austrian Data Protection Authority, Barichgasse 40-42, 1030 Vienna.

To enable us to process your request regarding your above-mentioned rights and to ensure that personal data is not disclosed to unauthorised third parties, please send your request to the e-mail address dpc@europeanvoices.eu, clearly identifying yourself and providing a brief description of the scope of the exercise of your data subject rights listed above.

9) Duty/obligation to provide data

In order to access the content of the free part of our online offer, there is neither an obligation nor a duty to provide data. Consent to cookies is based on your voluntary consent. If this is not given or is withdrawn, no cookies (or no more cookies) will be set apart from the technically essential cookies described.

10) Origin of personal data/sources

With regard to online users who have consented to cookies, we collect and store data resulting from your usage behaviour in relation to our online services. However, we do not identify a specific person by name.

11) Automated decision-making, information on the basis of calculation („logic“), impact/scope of processing

Our users and customers or potential customers are not subject to any automated decision-making that has legal effect or any other significant effect on them.

12) Miscellaneous

This data protection information represents the information valid at the time stated at the beginning of this data protection information and until revoked in accordance with Art 13 GDPR. From time to time we will make any necessary adjustments. You can find the current version at any time on our website under Data protection information.